You may see a lot of answering services on the market and most of them claim to offer very affordable rates. However, you might not be getting the entire story and this could end up costing you a great deal of money and additional headaches. Here is important information on medical answering service pricing, every physician should be aware of.
Call Limitations
Some services may quote you a rate but this rate may only be for so many calls each month. Once you go over the limit, the cost may escalate substantially. In fact, costs may double or even triple in a month, and there is no way to predict just how many calls you will receive in a given amount of time.
Holiday Fees
You might not be aware of special holiday charges when you check out medical answering service pricing. This is sometimes a “hidden charge” when you subscribe to a live service. For instance, the company may have to pay their workers holiday pay and this charge is passed on to you. Yet, if you are not aware, it will come as a most unpleasant surprise when you receive the monthly bill.
Special Plans
Some services may offer plans with extremely low rates. For instance, you might pay a very small fee for 50 calls per month and afterward, it might cost you close to a dollar per call. Yet, no matter what plan you choose, you’ll pay extra every time a message is delivered and if this charge is 50 cents, it can mean 50 dollars when you have 100 additional messages.
Call Patching
This is another way of saying “call forwarding” services. If you want your system set up to forward some calls, you’ll pay each time you use this service, and the charge can be 50 cents or more per call.
Email messages
Would you like to be notified of important messages via email? Make sure this service is not extra, as many companies do not include email in their standard medical answering service pricing.
HIPAA Requirements
A top service should not charge additional fees for privacy law requirements. However, many companies hit medical services with a “surcharge” every month, because of HIPAA laws.
Installation or Setup Fees
Some companies require you to purchase special equipment and the cost can be significant. Plus, you might have to pay for installation and this is not may not be mentioned in the medical answering service pricing list. When you find the right service, there’s no need to pay these charges.
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